Privacy Policy
Cook’d Brands is dedicated to protecting the privacy and safety of your data. We want to be completely transparent about how we use it—this policy explains what data we collect about you (and why!) and how we use, share and manage your information. It also outlines your choices and rights regarding this data, so please read it carefully.
WHAT WE COLLECT AND WHY
We collect your data in several ways, including when you choose to share it with us and when you shop on our online channels. The tables below explain what we collect, how we collect it and why.
Your email or phone number
HOW WE OBTAIN YOUR EMAIL OR PHONE NUMBER
When you shop at an Cook’d Brands, we may ask for your email or phone number to contact you about your purchase.
When you shop on our website or app, or call our contact centre to make a purchase, we ask you for your contact info.
You may choose to receive marketing messages from us
WHY WE COLLECT AND HOW WE USE THIS INFO
If you agree, we may use it to contact you about your purchase (e.g. to send you an e-receipt).
We need your contact info to give you updates about your order (e.g. to confirm your order, give you delivery updates etc).
If you choose to receive marketing from us, we use your data to send you information from UO.
You can choose to stop talking to us at any time, but we’ll miss you!
Other info about you, such as your name, address, and payment details
HOW WE OBTAIN OTHER INFO ABOUT YOU
When you buy items from our website, app, or contact centre we ask for your name, address, payment details, and contact info.
When you make an account, we ask for your birth date, identified gender, and we may ask you for other info.
When you contact us with a comment, question, or complaint, we’ll ask for information that identifies you.
If you post to our digital channels (such as reviews or pictures) we get the info you post.
WHY WE COLLECT AND HOW WE USE THIS INFO
We need this info to:
- Process your order
- Deliver goods and services to you
- Process payments
- Communicate with you about the status of your order
We use these details to give you birthday surprises and personalize your Cook’d Brands experience so you can easily find what you are most interested in.
We need this to promptly respond to you.
We may also use your feedback anonymously to improve our products and services.
We use your feedback to improve your experience on our channels and to improve our products and services.
